This page is here to help — not to sell anything. If gambling has stopped being fun and started causing stress or financial pressure, the resources and tools on this page are for you. Everything here is free, confidential, and written without any promotional intent.
Gambling — whether it's casino games, sports betting, or live dealer tables — is designed to be entertaining. For most players, it stays that way: an occasional diversion with a clear budget and a clear stopping point. But for some people, the line between entertainment and harm can shift without them noticing. That shift can happen gradually, and by the time it becomes obvious, it may already be causing real damage to finances, relationships, and mental wellbeing.
This guide doesn't exist to tick a compliance box. We've included it because we believe anyone who plays at 96M — or at any online casino — deserves honest, plainly written information about the risks involved and the tools available to manage them. If even one person reads this and reaches out for help they needed, it was worth writing.
Responsible gambling means approaching casino and sports betting as a form of paid entertainment — not as a strategy for making money. Every game at 96M, from slots to live roulette to sports markets, is designed with a built-in house edge. Over a long enough period, the house always has a mathematical advantage. That doesn't mean you can't win in a session — it means you cannot reliably profit over time.
Responsible gambling rests on three practical principles:
Problem gambling rarely announces itself. It tends to develop slowly, and the rationalisation that accompanies it — "I just need one more session to get back to even," "I can stop whenever I want" — makes it genuinely hard to see from the inside. The following signs are recognised indicators that gambling may have moved from recreation to harm. If more than two or three of these apply to you, it may be worth speaking to someone.
Recognising these signs in yourself takes honesty and courage. If several of these apply, please don't dismiss them — reach out to the resources listed further down this page. Help is available and it works.
96M provides a set of account-level responsible gambling tools that you can activate at any time. These tools work best when set up proactively — before a session — rather than reactively when you're already in a difficult moment. They are available under Account Settings → Responsible Gambling within your 96M account.
Set a hard cap on how much you can deposit into your 96M account per day, week, or month. Once the limit is reached, no further deposits are accepted until the period resets. If you request an increase to your deposit limit, there is a mandatory 24-hour cooling-off period before the change takes effect — this prevents impulsive decisions from overriding a limit you set calmly. Decreases to your deposit limit, however, take effect immediately.
Cap the total amount you can lose in a single session, or across a defined time period. When your losses reach the limit, you are automatically prevented from placing further bets until the period ends. This tool is particularly useful for players who find it difficult to stop after a losing streak — the account enforces the decision so you don't have to rely on willpower alone.
Set a maximum session length — for example, 60 or 90 minutes — after which you are automatically logged out. Time passes differently when you're engaged in a game; a time limit prevents you from losing track of how long you've been playing. You can also enable reminder pop-ups at set intervals (every 30 minutes, for example) that show you how long your current session has lasted.
Enable on-screen notifications that appear at regular intervals during play. Each check displays your net position for the session (total wagered, total won, total lost) and offers the option to continue or end the session. Reality checks are most effective for players who tend to lose track of their actual position mid-session — seeing the numbers plainly interrupts the flow state that makes it easy to continue past your limit.
Request voluntary account suspension for a set period: 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion, you cannot log in, deposit, or wager. The suspension cannot be reversed before the exclusion period ends. This is the most powerful tool available — choose it when you need a complete break from gambling.
Self-exclusion at 96M is straightforward. Here are the exact steps to activate it:
During your self-exclusion period, your account will be suspended and you will be removed from all promotional email and SMS communications. You will not receive bonus offers, tournament invitations, or any marketing materials. If you need help completing the process, contact 96M's support team before attempting to log in again.
If you are concerned that you may attempt to circumvent your self-exclusion by creating a new account, please also contact the National Council on Problem Gambling (NCPG) to register for Singapore's national self-exclusion framework, which applies across all licensed gambling operators.
All of the services listed below are free, confidential, and staffed by trained professionals. They are available in English, Mandarin, Malay, and Tamil. Reaching out is not a sign of weakness — it is the most practical decision you can make.
Singapore's primary agency for problem gambling prevention and recovery. Offers counselling, financial assistance referrals, and family support services.
Website: ncpg.org.sg
Helpline: 1800-6-668-668 (24 hours, 7 days a week)
A fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem. Peer support, regular meetings, and no cost to attend.
Phone: 6314 3758
Singapore's specialist mental health hospital, offering clinical treatment for gambling disorder as a recognised mental health condition. Referrals can be made by GPs or self-referred.
Website: imh.com.sg
24-hour emotional support for people in crisis. Not gambling-specific, but available any time when you need someone to talk to and can't wait.
Hotline: 1767 (24 hours)
These services are free, confidential, and available regardless of your citizenship status in Singapore. If you're not ready to call, many of them also offer chat and email contact options on their websites.
We take our responsibility as a gambling content publisher seriously. This is not box-ticking — it reflects a genuine belief that any publication covering gambling has an obligation to present an honest picture of the risks involved alongside the entertainment value.
If you have concerns about how content on this site is presented, or believe any of our content normalises harmful gambling behaviour, please contact our editorial team. We take these concerns seriously and respond within 2 business days.